Process Modeling: Call Center Flow
A map of an ideal, yet complex workflow.
Concept Modeling: Customer Service Model
Our research not only highlighted technology inefficiencies; the new Customer Service organization was tuned for the new software.
Concept Modeling: Overarching Service Paradigm
Service principles embodied and rationalized in a simple flow model.
Process Modeling: Service Model
A single picture of multiple actors and systems working in harmony.
Concept Modeling: Sketch Interfaces
Thinking < Speaking < Seeing < Experiencing when it comes to understanding a concept.
Concept Modeling: Web-App Window Behavior
Wireframing: Functional & Technical Specifications
Highly-detailed UI specifications show a highly-dynamic interfaces.