Process ModelingCall Center Flow
A map of an ideal, yet complex workflow.
Concept Modeling: Customer Service Model
Our research not only highlighted technology inefficiencies; the new Customer Service organization was tuned for the new software. 
Concept ModelingOverarching Service Paradigm
Service principles embodied and rationalized in a simple flow model. 
Process ModelingService Model
A single picture of multiple actors and systems working in harmony. 
Concept ModelingSketch Interfaces
Thinking < Speaking < Seeing < Experiencing when it comes to understanding a concept.
Concept ModelingWeb-App Window Behavior​​​​​​​
WireframingFunctional & Technical Specifications
Highly-detailed UI specifications show a highly-dynamic interfaces. 
Back to Top