Professional Experience
Information Architect      September 2011 - Present
The Understanding Group, Ann Arbor, Michigan & Milwaukee, Wisconsin
- Lead successful delivery of enterprise-wide projects including multiple internal
consultants as well as client team members.
- Lead communication with a wide variety of internal and external stakeholders in a variety of media (educational talks, project presentations, remote video, and phone calls).
- Develop segmented roadmaps and planned project-based approaches, timings, and budgets to deliver on the roadmap’s desired outcomes.
- Gather, analyze, document, and share business stakeholder intent for strategic, enterprise-wide technology initiatives. Facilitate the establishment of durable agreement among many high-level stakeholders with varied positions, opinions, and goals.
- Translate conceptual business and customer needs into tangible artifacts that facilitate cross-organization understanding.
- Create artifacts that clearly express the intent (rationale, desired outcomes, and success metrics) and requirements (both technical and structural) for complex systems.
- Develop and teach professional curriculum in addition to writing thought leadership.

Non-Profit Clients: University of Michigan Health System, SAE, Duke University Press,
JSTOR, National Safety Council, City of Ann Arbor


For-Profit Clients: REI Co-op, Cisco, ThermoFisher Scientific, ProQuest, North American Bancard, NotOnTheHighStreet.com, DMV.org, Steelcase
Adjunct Lecturer      January 2017 - Present
University of Wisconsin-Milwaukee School of Information Studies, Milwaukee, Wisconsin
- Develop curriculum and teach Information Architecture to undergraduate (INFOST 491) and graduate (INFOST 717) students.
Information Systems Manager, Information Architect      
August 2009 - April 2012
Flannel, Grand Rapids, Michigan
Designed, built, and maintained multiple standards-compliant and mobile-compatible company websites, including a retail store, pay-per-view video player, donor CRM, and static film portfolios.
- Managed technical projects with vendors and contractors to achieve efficient and excellent results.
- Gathered and interpreted web analytics to make informed design decisions.
- Responsible for upkeep and troubleshooting on all technical and communications equipment.

Interactive Developer      February 2008 - August 2009
Flannel, Grand Rapids, Michigan
- Created interactive media elements in Flash and Javascript for various web properties and promotions.
Web Developer      February 2008 - January 2018
Freelance, Telecommute
- I specialized in pixel-perfect standards-based web development for designers who didn't want to compromise. 
Leadership
Industry Advisory Committee: UX Program 2016 - Present
- Advise the curriculum development for the new User Experience major and minor programs at MSOE.

Milwaukee Coordinator: World IA Day 2015 - 2017
- Organized a free, day-long program of speakers for the Milwaukee professional community; recruited volunteers, speakers, and sponsors.

Technical Director & Advisor: World IA Day 2011 - 2015
- Directed a team of volunteers to architect, design, and develop a multi-site conference website serving a global audience.
Education
Masters of Science in Information: Human-Computer Interaction April 2012
University of Michigan School of Information. Ann Arbor, Michigan

Bachelor of Arts: Communication Arts & Sciences, Business Minor May 2009
Calvin College. Grand Rapids, Michigan